We take on average 1-3 to prepare the watch before shipping. Our watches are assembled upon order and tested before shipping out. On average our shipping takes about 10-14days. Do expect slightly longer delays during festive periods.

All our watches are tested and packaged properly before shipping. However unforeseen circumstances may occur, and as with any mechanical item, parts may fail.
As such, do take a video of the watch( for our record purposes) and email us at inquiry@marinatimewatch.com.
We will send you a return label and will ship out your replacement watch as soon as possible.

You will receive an email from us once you have placed your order. Do check your spam inbox for our email. If you still do not receive any email confirmation from us, do drop us an email at inquiry@marinatimewatch.com

You will always receive an email with tracking details on your item within 1-3days upon order. Always check your spam inbox if you do not receive an email.
If you still have not received any email with tracking information from us, do drop us an email at inquiry@marinatimewatch.com.

Unfortunately once you have placed your order, we will not be able to cancel it as we have already started the assembling process of your watch.

Unfortunately we do not allow exchanges.

We provide free shipping worldwide!

In rare occasions you may receive 2 tracking numbers. We have warehouses in different places. As such we may at times ship out different items from different warehouses( eg. Watch strap, and watch) thus you may receive 2 tracking numbers.